Fair returns, no fine print.

You can return unused hardware — the Yedi Pro lock and standard (non-personalized) signs — within 30 days of delivery for a full refund of the product price. Items must be in original, resalable condition with all included parts and packaging.

There are no restocking fees.

For a change-of-mind return, you cover return shipping. If a product arrives defective, damaged, or we sent the wrong item, we cover it — we'll send a prepaid return label and make it right at no cost to you.

Signs that are custom-printed to your order — with your logo, custom text, or a location-specific access code — are made just for you and can't be resold, so they are non-returnable except in the case of a defect or a printing error on our part. If something's wrong with a custom sign, contact us and we'll reprint or refund it.

Beyond the 30-day return window, all Yedi hardware is covered by our limited 1-year warranty against defects in materials and workmanship under normal use. If a unit fails, we ship a replacement first and provide a prepaid label to return the original — you're never left without a working door. Damage from misuse, unauthorized modification, or environmental factors isn't covered. Full warranty terms are in our legal terms.

Every hardware purchase includes 60 days of YediOS software at no charge, so you can try the full platform risk-free. After that, software is billed per door, per month. Subscription fees are non-refundable for partial billing periods, but you can cancel anytime, effective at the end of the current period.

Email support@yedi.app with your order number and what you'd like to return or replace. We'll reply within one business day with instructions.

Once we receive and inspect your return, we issue the refund to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.